This should not be a revelation to experienced GP users, but it can be hard to understand the first time you encounter it.

If you try to make a return against a receipt, you can sometimes get an error message like this:

There are no quantities available on this receipt for this return type. The receipt has quantities available that can be returned using the return type of Return. Please enter another receipt or change the return type.

Oh no!

If you have entered the correct receipt, it may be that the receipt has not been matched against a vendor invoice. In that case GP will not do a return for credit.

Here’s a good overview of the types of returns available in GP: http://sandipdjadhav.blogspot.com/2009/11/understanding-purchase-return-in.html

Hope this is helpful!

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